AMSOIL Return Policy

Return/Exchange Policy Guidelines

• Online/catalog customers, Preferred Customers, commercial accounts and retail accounts may return unopened and currently marketed products in resalable condition within thirty (30) days of purchase for a refund of 100% of the purchase price and sales tax, minus freight charges.
• Dealers and customers may exchange unopened, currently marketed and resalable products within ninety (90) days of purchase without incurring a restocking fee. Products exchanged must be of equal or lesser value than those returned. No exchange shall involve cash refunds or account credits.
• Special-order items cannot be returned or exchanged at any time.
• Products must be returned to an AMSOIL distribution center at the customer's expense. Items stocked only at the Superior, Wis. location, such as literature and filters, must be returned to the Superior distribution center.
• Customers who ship products ineligible for exchange to an AMSOIL distribution center will be contacted for the disposition of said products. In such cases, the customer is also responsible for return freight costs.
• The AMSOIL Distribution Center manager shall determine the current marketability of returned products.

Clothing Returns

Customers that would like to return or exchange their clothing purchase can return the item, in its original condition, within 30 days for an exchange or a refund.

• Return freight charges are the customer's responsibility unless the return is due to a manufacturer's defect, in which case AMSOIL will reimburse the freight charges after inspection.
• Returns are not accepted based on improper care (failure to follow washing instructions) or due to normal wear and tear.
• Must be currently marketed products in resalable condition.

U.S. Clothing Returns

Clothing items delivered in the U.S.A. may be returned to:

Canadian Clothing Returns

Clothing items delivered in Canada may be returned to the distribution center they were shipped from.

What to Include With Your Return

Include a copy of the invoice or a detailed note with your name, account number, order number and explanation of the return/exchange. A refund will be issued back to the original form of payment used for the order. If the order was prepaid by credit card, the card will be reimbursed.

Questions About a Return?

Returns and refunds are processed directly by AMSOIL INC. For the fastest resolution, contact AMSOIL Customer Service using the information on your order confirmation or invoice. If you'd like help from your dealer, National Synthetics is glad to assist — we can help you identify the correct distribution center, confirm whether an item is a special order, and walk you through the process.

Source: This is AMSOIL INC.'s published return policy, reproduced here for customer convenience. AMSOIL may update this policy from time to time; the version on AMSOIL.com is the authoritative source. National Synthetics is an independent authorized AMSOIL Dealer and is not the seller of record for AMSOIL products.